How Groups Keep Talking

1. Everyone is the expert on their own experience.
2. If you want ongoing connection that has to be what you focus on as much as what you want to say.
3. Maximizing entry points hastens connection.
4. Diversity of every kind creates entry points (among other things). 4. Shifting between voices as disparate as possible builds connection.
5. If someone can’t tell you you’re wrong, you’re not having a conversation. 6. What you say to one person you say to everyone.
7. How you talk to one person is how you’re talking to everyone.
8. The quietest people “speak” the loudest. 9. Everyone wants to feel heard and acknowledged.
10. If you’re interested, people are interesting.

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